OCR Customer Services

This is an exciting qualification ideal for anyone looking for a customer-facing role. You'll learn how to strategically handle customer needs to improve the effectiveness of an organisations service delivery.

Students are expected to complete a range of compulsory and optional units. You will be assigned an Assessor who will support you and work with you in completing and setting up your portfolio and generating the relevant work based evidences and writing up scenarios on work place experiences.

You can expect to be placed into a Customer Service Assistant's role or Office Receptionist role.

OCR Level 2 Certificate in Customer Services units

The compulsory units are:

  • Communicate using customer service language
  • Follow the rules to deliver customer service

OCR Level 3 Diploma in Customer Service units

The compulsory units are:

  • Demonstrate understanding of customer service
  • Demonstrate understanding of the rules that impact on improvements in customer service


Benefits of studying through the Apprenticeship with our Award Winning Training Centre

  • No student loan debts
  • Gain job specific skills
  • Earn a salary
  • Get paid holidays
  • No previous qualifications or work experience required
  • Develop your work skills and prepare towards your career success
  • Attend training sessions alongside your pad role
  • Tutor-led interactive sessions
  • Taught by practicing Accountants
  • Free study materials
  • Interactive group activities
  • Small class sizes
  • Receive support throughout the programme

What to Expect

In order to assess and enhance your employability skills, you would be enrolled onto the pre-apprenticeship programme. As part of the pre-apprenticeship, you will attend a mix of classes and the work experience program to gain relevant employment skills but please note the pre-apprenticeship is an assessment period, you will have a review meeting towards the end of the pre-apprenticeship to confirm your place onto the apprenticeship programme. This can last for 6 - 12 weeks.

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